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Zendesk

Common Questions

Zendesk is a cloud-based customer service platform for enterprises. It lets you create and manage organizations and create and update tickets for the specified organizations

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Triggers

  • Ticket Status

    Triggers when a new ticket is created or an existing ticket is opened, solved, or closed

  • New User

    Triggers when a new user is created

  • New Organization

    Triggers when a new organization is created

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Actions

  • Create User

    Create a new user

  • Create Organization

    Create a new organization

  • Create Organizations

    Create one or more organizations

  • Create Ticket

    Create a new ticket

  • Delete Organization

    Delete the specified organization

  • Delete Ticket

    Delete the specified ticket

  • Delete User

    Delete the specified user

  • Get Groups

    Retrieve some or all groups

  • Get Organization Details

    Retrieve the details of the specified organization

  • Get Organizations

    Update the details of the specified company

  • Get Ticket Details

    Retrieve the details of the specified ticket

  • Get Tickets

    Retrieve the details of some or all tickets

  • Get Twitter Ticket Status

    Retrieve the status of the specified Twitter ticket

  • Get User Details

    Retrieve the details of the specified user

  • Get User's Organizations

    Retrieve the organization(s) associated with the specified user

  • Get Users

    Retrieve the details of some or all users

  • List Comments of Ticket

    Retrieve the comments associated with the specified ticket

  • List Ticket Audits

    Retrieve the list of audits for the specified ticket

  • Update Ticket

    Update the details of the specified ticket

Common Questions

To use Zendesk in your workflow, you will first need to connect Zendesk to Built.io Flow. 

To do this, drag any Zendesk action listed under Zendesk service on the canvas. In case of configuring Zendesk triggers, double-click the Start icon on your canvas and select Zendesk service. Then click on the Add New option listed under Authorize Zendesk field in the configuration window. You will be prompted to enter the subdomain of your Zendesk account. If your zendesk account URL is https://myzen.zendesk.com, then myzen is your subdomain name.

After you have entered the subdomain name, you will be prompted to allow a set of permissions to Built.io Flow. Click ALLOW. 

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Next, you will be prompted to login to your Zendesk account in case you are not already logged-in. 

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Once you have logged in, you will be redirected to canvas. 

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Rename the authorization as per your choice and click ADD. You can now see the added authorization under the Authorize Zendesk field. Once added, this authorization will be available in all Zendesk actions and triggers.