Zendesk is a cloud-based customer service platform for enterprises. It lets you create and manage organizations and create and update tickets for the specified organizations
Triggers
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New Ticket
Triggers when a new ticket is created
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Update Ticket
Triggers when an existing ticket is updated
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New User
Triggers when a new user is created
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New Organization
Triggers when a new organization is created
Actions
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Create User
Create a new user
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Create Organization
Create a new organization
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Create Organizations
Create one or more organizations
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Create Ticket
Create a new ticket
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Delete Organization
Delete the specified organization
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Delete Ticket
Delete the specified ticket
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Delete User
Delete the specified user
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Get Groups
Retrieve some or all groups
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Get Organization Details
Retrieve the details of the specified organization
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Get Organizations
Update the details of the specified company
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Get Ticket Details
Retrieve the details of the specified ticket
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Get Tickets
Retrieve the details of some or all tickets
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Get Twitter Ticket Status
Retrieve the status of the specified Twitter ticket
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Get User Details
Retrieve the details of the specified user
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Get User's Organizations
Retrieve the organization(s) associated with the specified user
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Get Users
Retrieve the details of some or all users
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List Comments of Ticket
Retrieve the comments associated with the specified ticket
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List Ticket Audits
Retrieve the list of audits for the specified ticket
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Update Ticket
Update the details of the specified ticket
Common Questions
To use Zendesk in your flow, you will first need to connect Zendesk to Built.io Flow Enterprise.
To do this, drag any Zendesk action listed under Zendesk service on the canvas and click on ‘Add New’ option listed under ‘Authorize Zendesk’ field in the configuration window. You will be prompted to enter the subdomain of your Zendesk account. If your zendesk account URL is 'https://myzen.zendesk.com', then myzen is your subdomain name.
After you have entered the subdomain name you will be prompted to allow a set of permissions to Built.io Flow Enterprise. Click on 'Allow'.
Next, you will be prompted to login to your Zendesk account in case you are not already logged-in.
Once you have logged in, you will be redirected to canvas.
Rename the authorization as per your choice and click on ‘Add’ link. You can now see the added authorization under ‘Authorize Zendesk’ field. Once added, this authorization will be available in all Zendesk actions and triggers.
