Common Questions

RingCentral is a cloud-based phone system which helps you easily connect your office, remote, and mobile employees under one phone system. It helps you to deliver a secure, hosted phone and fax functionality over the internet for your company.



  • New SMS

    Triggers when a new message is sent or received.

  • New Fax

    Triggers when a new fax is sent or received

  • New Voicemail

    Triggers when a new voicemail is received in your account.

  • Call Started

    Triggers when a new inbound or outbound call is started

  • Call Ended

    Triggers when an inbound or an outbound call is ended or when the call is disconnected.

  • Missed Call

    Triggers when an inbound or an outbound call is missed.

  • Call Recorded

    Triggers when a call is recorded of a specified extension.



  • Create Contact

    Add a new personal contact to the user address book.

  • Delete Message

    Delete an existing message.

  • Download Attachment

    Download attachment of a specified message.

  • Get Call Logs

    Retrieve the list of all the call log records.

  • Get Company Info

    Retrieve information about a particular RingCentral customer account.

  • Get Extensions

    Retrieve the list of all the extension created for a particular account.

  • Get Messages

    Retrieve the list of all the messages

  • Get Phone Numbers

    Retrieve the list of phone numbers

  • Get User Contacts

    Retrieve the list of user contacts.

  • Make Ringout Call

    Make a ringout call to a specified recipient from your RingCentral business phone number.

  • Send Fax

    Send a fax message to a specified recipient.

  • Send SMS/MMS

    Send a new SMS or MMS message to a specified recipient.

  • Update Contact

    Update the details of an existing contact

Common Questions

To use any RingCentral actions in your workflow, you will first need to connect RingCentral to Built.io Flow Enterprise.

To do this, drag any RingCentral action listed under RingCentral service on the canvas and click on ‘Add New’ option listed under ‘Authorize RingCentral’ field in the configuration window. You will be prompted to select the environment associated with the application for your RingCentral account in the ‘Select Environment’ field.


Select the environment and click on ‘Allow’. You will now be prompted to login to your RingCentral account, if you are not already logged in.


Once you have logged in to your RingCentral account, you will be redirected to your canvas.

Rename the authorization as per your choice, and click on ‘Add’ link. You can now see added authorization under ‘Authorize RingCentral’ field. Once added, this authorization will be available in all RingCentral actions and triggers.