Common Questions

PagerDuty is an operations performance platform that provides on-call scheduling, alerting, escalation policies as well as incident tracking in order to boost the uptime of your apps, websites, databases, and servers.



  • New Incident

    Triggers when a new incident is created

  • Incident Acknowledged

    Triggers when an incident is acknowledged

  • Incident Resolved

    Triggers when an incident is resolved

  • Incident Assigned

    Triggers when an incident is assigned

  • Incident Unacknowledged

    Triggers when a specified incident is unacknowledged

  • Incident Escalated

    Triggers when a specified incident is escalated

  • Incident Delegated

    Triggers when a specified incident is delegated



  • Get Schedules

    Retrieve the list of all existing on-call schedules

  • Get Incident Details

    Retrieves details of a specified incident

  • Get Users On Call

    Retrieve the list of all on-call users

  • Get Users

    Get list of all added users

  • Create Incident Notes

    Create a new note for an event

  • Get Incidents

    Retrieve multiple incidents using filters

  • Acknowledge Incident

    Acknowledge a newly-created or unresolved incident

  • Incident Details

    Get more details about an incident

  • Create Incident

    Create a new incident in your account

  • Escalation Policy Details

    Get more details about an escalation policy

  • Get Escalation Policies

    Fetch list of all existing escalation policies

  • Resolve Incident

    This action lets you resolve incident

  • Reports Incidents

    This activity lets you reports incidents

  • Reports Alert

    This action lets you reports alert

  • Incident Logs

    This action lets you incident logs

  • Incident Log Details

    Get details of a log entry

  • Incident Count

    Get the total count of incidents

  • Get Alerts

    Get list of all existing alerts

  • Delete Escalation Policy

    Delete an existing escalation policy

  • Create User

    Create a new user in your account

  • Create Escalation Policy

    Create a new escalation policy in your account

To use PagerDuty in your workflow, you will first need to connect PagerDuty with Flow.

To do this, drag any PagerDuty action listed under PagerDuty service on the canvas. In case of configuring PagerDuty triggers, double-click the Start icon on your canvas and select PagerDuty service. Then click on the Add New option listed under the Connect to PagerDuty field in the configuration window. You will be redirected to a new window named Add Connection where you can see the Connection Label field and the API Key field as shown in the following figure:


Rename the connection (E.g. Test) as per your choice by specifying the name in the Connection Label field. In order to generate API Key, go to your PagerDuty account and click on the API Access option under the Configuration tab. 


You will be redirected to API Access Keys window. When you’ll click the +Create New API Key button, a window will pop up t create an API Key.


Enter the name or description of API key in the Description field (E.g. Test) and click the Create Key button. You can now see the API key, API Version, and Access Level in the New API Key window.


Copy this ke and paste it in the API Key field of the Add Connection Window and click the ADD button. Once you have entered these details in the Add connection window, the connection will be automatically created and added under Connect to PagerDuty field. Once added, this connection will be available in all PagerDuty actions and triggers.