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Intercom

Common Questions

Intercom offers an innovative CRM application that lets business owners interact with customers. It lets you create and manage contacts, leads, tasks,and accounts and tracks status of each lead. 

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Triggers

  • New Message from a User

    Triggers when a new message is added by a user

  • Contact Added Email

    Triggers when an added email is contacted

  • Reply from a User

    Triggers when a user replies

  • Reply from a Teammate

    Triggers when a teammate replies

  • Note Added to Conversation

    Triggers when a note is added to a conversation

  • Conversation Assigned to Teammate

    Triggers when a new conversation is assigned to teammate

  • User Created

    Triggers when a new user is created

  • User Unsubscribed from Email

    Triggers when an user is unsubscribed from email

  • User Tagged

    Triggers when a user is tagged

  • User Untagged

    Triggers when a user is untagged

  • Company Created

    Triggers when a new company is created

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Actions

  • List Users

    This activity lets you list users

  • Update Contact

    This activity lets you update contact

  • List Notes

    This activity lets you list notes

  • List Contacts

    This activity lets you list contacts

  • List Companies

    This activity lets you list companies

  • Get Note

    This activity lets you get note

  • Get Count

    This activity lets you get count

  • Delete User

    This activity lets you delete user

  • Delete Contact

    This activity lets you delete contact

  • Create or Update User

    This activity lets you create or update user

  • Create or Update Company

    This activity lets you create or update company

  • Create Note

    This activity lets you create note

  • Create Contact

    This activity lets you create contact

  • Submit Event

    Submit the specified event

Common Questions

To use Intercom in your flow, you will first need to connect Intercom to Built.io Flow Enterprise. 

To do this, drag any Intercom action listed under Intercom service on the canvas and click on ‘Add New’ option listed under ‘Authorize Intercom’ field in the configuration window. 

You will be prompted to login to your Intercom account, if you are not already logged in. Once you have logged in to your Dropbox account, you will be prompted to authorize Built.io Flow to access the resources of your selected intercom app. 

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Click on 'Connect'. You will be redirected to the canvas. 

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Rename the authorization as per your choice and click on ‘Add’ link. You can now see the added authorization under ‘Authorize Intercom’ field. Once added, this authorization will be available in all Intercom actions and triggers.