User Details

Help Scout is a support management system that allows enterprises to easily manage customer interactions and support requests. This action lets you retrieve the details of a user. To achieve this, add this action to your canvas, and configure it. Select the appropriate connection for Help Scout. If you haven’t created a conversation, select ‘Add new’ to create one. 

In the ‘User ID’ field, enter the ID of the conversation you wish to get the details of. Once you enter the ID, click on ‘Done’ and run the workflow. This will return more details about the specified user.  

user-details

Output:
  • output-arrow help-scout-128 Users Details
    • left-triangle item object
      • left-triangle item integer
      • left-triangle firstName string
      • left-triangle lastName string
      • left-triangle fullName string
      • left-triangle email string
      • left-triangle role string
      • left-triangle timezone string
      • left-triangle photoUrl any
      • left-triangle createdAt string
      • left-triangle modifiedAt string