Conversation Details

Help Scout is a support management system that allows enterprises to easily manage customer interactions and support requests. This action lets you retrieve the details of a particular conversation. To achieve this, add this action to your canvas, and configure it. Select the appropriate connection for Help Scout. If you haven’t created a conversation, select ‘Add new’ to create one. 

In the ‘Conversation ID’ field, enter the ID of the conversation you wish to get the details of. Once you enter the ID, click on ‘Done’ and run the workflow. This will return more details about the specified conversation. 

conversation-details

Output:
  • output-arrow help-scout-128 Conversation Details
    • left-triangle item object
      • left-triangle id integer
      • left-triangle type string
      • left-triangle folderId integer
      • left-triangle isDraft boolean
      • left-triangle number integer
      • left-triangle owner any
      • left-triangle mailbox object
      • left-triangle customer object
      • left-triangle threadCount integer
      • left-triangle status string
      • left-triangle subject string
      • left-triangle preview string
      • left-triangle createdBy object
      • left-triangle createdAt string
      • left-triangle modifiedAt string
      • left-triangle closedAt string
      • left-triangle closedBy object
      • left-triangle source object
      • left-triangle cc array
      • left-triangle bcc array
      • left-triangle tags any
      • left-triangle threads array