Common Questions

Freshdesk is a customer support software for businesses. It lets you create companies and create, update or delete tickets on behalf of those companies. 



  • New Ticket

    Triggers when a new ticket is created

  • Update Ticket

    Triggers when an existing ticket is updated



  • Create Company

    Create a new company

  • Create Contact

    Create a new contact

  • Create Ticket

    Create a new ticket

  • Delete Company

    Delete the specified company

  • Delete Contact

    Delete the specified contact 

  • Delete Ticket

    Delete the specified ticket

  • Get Companies

    Retrieve some or all companies

  • Get Contacts

    Retrieve some or all contacts

  • Get Tickets

    Retrieve some or all tickets

  • Update Company

    Update the details of the specified company

  • Update Contact

    Update the details of the specified contact

  • Update Ticket

    Update the details of the specified ticket

  • Add Note to Ticket

    Add a note to the specified ticket

Common Questions

To use Freshdesk in your flow, you will first need to connect Freshdesk to Flow Enterprise. 

To do this, drag any Freshdesk action listed under Freshdesk service on the canvas and click on ‘Add New’ option listed under ‘Connect to Freshdesk’ field in the configuration window. A connection configuration window will appear where you will be prompted to enter the 'API key' and 'Domain Name' of your Freshdesk account. 

To retrieve the 'API Key' follow the steps given below:

1. Log in to your Freshdesk accoun. Click on the 'Profile Picture' icon given on the top-right hand side of the window and click on 'Profile Settings' option. 


2. You wilNext, you will be prompted to authorize Flow Enterprise to access your SurveyMonkey account resources. 

Click on 'Authorize'. You will be redirected to canvas. 

Rename the authorization as per your choice and click on ‘Add’ link. You can now see the added authorization under ‘Authorize SurveyMonkey’ field. Once added, this authorization will be available in all SurveyMonkey actions and triggers.