Dynamics 365

Common Questions

Dynamics 365 is a cloud service that combines ERP and CRM functionalities to let you create and manage records efficiently.



  • New Account

    Triggers when a new account is created

  • New Contact

    Triggers when a new contact is created

  • New Appointment

    Triggers when a new appointment is created

  • New Opportunity

    Triggers when a new opportunity is created

  • New Lead

    Triggers when a new lead is created 

  • New Record

    Triggers when a new record is created for the specified entity

  • Update Record

    Triggers when an existing record is updated for the specified entity



  • Create Record

    Create a new record for a specific entity

  • Delete Record

    Delete the specified record of an entity

  • Get Record

    Retrieve the specified record of an entity

  • Get Records

    Retrieve some or all records of the specified entity

  • Update Record

    Update the specified record of an entity

Common Questions

To use any Dynamics 365 actions in your workflow, you will need to first connect Dynamics 365 with Flow Enterprise.

To do this, drag and drop any Dynamics 365 action on the canvas. Double-click on this action to open the configuration page. Under ‘Authorize Dynamics 365’, select ‘Add New’. This will open a new dialog box where you need to specify the details of your Dynamics 365 account. 


Tenant ID: By default, the value for this field is 'Common'. Alternatively, you can provide the 'Tenant ID' of your Office 365 account. Learn how to retrieve the 'Tenant ID' of your Office 365 account here

Resource URL: Enter the complete resource URL of your Dynamics 365 account. E.g., 

Once you have entered all the details, click 'Allow'. 

The next page will prompt you to enter the credentials for your Microsoft account.  


Once you have entered the credentials, click on 'Sign In' link. 

Next, rename the authorization as per your choice in the dialogue box that appears, and click ‘Add’. 


You will now see the added authorization under ‘Authorize Dynamics 365’. Once added, this authorization will be available in any Dynamics 365 action or trigger.