Make a Call

Cisco Tropo lets you automate phone calls and text messages, and integrate them with your applications. This action lets you call a specific number to send one or more text-to-speech or audio messages. To do this, add this action to your canvas and configure it. Select the appropriate connection for Cisco Tropo from the drop-down list. If you haven’t created a connection yet, select ‘Add New’ to create one. You will need an API key to create this connection. You can learn more about how to create a Tropo API key here

Field data

Phone Number (Mandatory): Enter the phone number to which you wish to make a call. It is mandatory to add the country code before the phone number. 

Network (Mandatory): Specify the network that you wish to use for the current session.  Available options are 'PSTN', 'INUM', and 'SIP'. By default, the value for this field is set to 'PSTN'. 

Call Message_Type (Mandatory): Specify whether you wish to send a text-to-speech type message or an audio file. Available options are 'Text to Speech' and 'Audio'. By default, the value for this field is set to 'Text to Speech'.

Text/Audio File link (Mandatory): Enter the text or the link (http or https) for an audio file, depending upon the option you have selected for the 'Call Message_Type' field. 

You can add multiple text-to-speech messages or audio files by clicking on the '+ADD' link. 

Caller ID (Optional): Enter the phone number of the user making the call, the last 4 digits of which will be displayed to the recipient. 


Once you have entered the details, click on 'Done' and 'Run' the workflow. This will make a call to the specified recipient. 

Refer to API documentation for more information:

  • output-arrow tropo-128 Make a Call
    • left-triangle success boolean
    • left-triangle token string
    • left-triangle id string