Post new Zendesk ticket details to Cisco Spark Room

  1. Set up Zendesk ‘New Ticket’ trigger

    This flow will send the ticket details to a specific Cisco Spark room when you create a new ticket in Zendesk. To set up this flow, you will need to use:

    • Zendesk ‘New Ticket’ trigger
    • Cisco Spark ‘Post New Message’ activity


    Configure the 'Start' icon. Drag and drop  'Zendesk' in the given box. Enter value in the fields as per the instructions given below:

    Trigger Name: Enter a suitable name for the trigger.

    Authorize to Zendesk: In order to use this activity, you will have to first create an authorization. Select 'Add new', and fill in the required details. If you have already created an authorization, select it from the drop-down list.

    Select Trigger: Select 'New Ticket' trigger from the drop-down list.

    Domain Name: Enter the domain name of your Zendesk account.

    Once you have entered all the details, save the trigger and click 'Done'. This will take you back to canvas.

    1-trigger

  2. Add and configure Cisco Spark 'Post New Message' activity

    Add Cisco Spark ‘Post New Message’ activity to the canvas. Connect this activity with the ‘Start’ icon (which now displays Zendesk icon), and configure it.

    On the configuration page, you will notice a few fields. Enter values in the fields as per the instructions given below:

    Authorize Cisco Spark: In order to use this activity, you will have to first create an access token. Select 'Add new', and fill in the required details. If you have already created a token, select it from the drop-down list.

    Room ID: Select/specify the room ID to which you wish to post the message.

    Message: Enter the message that you wish to post to the room. In this case, add the ‘{{$trigger.subject}}’ and ‘{{$trigger.description}}’ keys listed under 'Trigger Data' on the right hand side of the configuration window as an input for this field.


    2-cisco-spark

    Once you have entered all the details, click on 'Done' to return to canvas. Connect this activity to ‘Stop’ and 'Save' the flow. Now, whenever a new ticket is added to your Zendesk account, this flow will post the details of a ticket to the specified Cisco Spark room.