What is the timeout period for my active session?

Built.io Flow Enterprise supports two types of session timeouts:

1. Idle Session Timeout: If the user is idle (i.e., if no activity is performed) for eight hours at a stretch, the session will expire.

2. Absolute Session Timeout: After 120 hours, the active session will expire.

When a user session ends, the authtoken expires. In order to make further requests or perform any activity, the user needs to login again and create a new authtoken.

Workflow Settings

Does my workflow gets timed out after a certain period?

Yes. The default timeout period for every workflow is 3 minutes. 

Does my workflow has any memory limit?

Yes. Default memory limit for your workflow is 256 MB. 

Can I share my workflows with other users?

Yes. Click here to learn how to do it. 

Can I Submit my workflows to Built.io Flow Enterprise Library?

Yes. Click here to learn how to do it. 

How can I delete my existing authorizations, connections and triggers?

You can delete authorizations and connections through the 'Settings' page. Triggers can be deleted from the workflow in which it is being used as well as from the ‘Settings’ page of your Built.io Flow  Enterprise account.

What if I don't find the integration or trigger I need?

If you do not find any actions or triggers to create an integration workflow that meet your needs, we can help. Simply email us at support-flow@built.io with your requirements. We will add the required actions/triggers for you in no time.


How do I edit an existing trigger?

You can edit an existing trigger from the workflow as well as from the ‘Settings’ page of your Built.io Flow Enterprise account. Click here to know how to do it.

How to add conditions in triggers?

You can add conditions in triggers by using ‘Custom Filters’ option given in trigger configuration window.

Why some of my triggers take longer time to execute?

Some triggers constantly check for updates in the external services and run in real time, whereas some triggers check for updates in external services periodically (e.g., every five minutes), and hence take more time. The second type of triggers are called ‘Polling’ triggers and can be identified by the ‘clock’ sign given beside the trigger service icon.

Is it possible to change trigger settings for only a specific workflow even if the trigger is connected to multiple workflows?

No. If the trigger is being used in multiple workflows, then any changes to it will be reflected in all the workflows it is being used in. If you don’t wish to change the trigger settings for the rest of the workflows, then it's advised that you create a new trigger.

How do I delete an existing trigger?

You can delete an existing trigger from the flow as well as from the ‘Settings’ page of your account. Click here to know more about it.


How do I secure my webhooks?

You can secure your webhooks by adding basic authentication or appending authentication tokens to webhooks. Click here to learn more about it.

Can I change the webhook URL link for my workflow?

You can not change the webhook URL link manually; however, you can regenerate the webhook URL for an existing flow by clicking the ‘Reset Webhook’ button in the webhook configuration window.

How to use webhook as a trigger?

You can use webhook as a trigger by providing the webhook URL link to third party applications. Click here to know more about it.

How can I retrieve the response of my workflow through webhook?

You can use ‘Return Data on Sync Webhook’ action in your workflow to send the response of the workflow to the webhook. Click here to know how to do it.

Services and Developer Tools

Where can I find the list of services/applications that are supported by Built.io Flow Enterprise?

You can find the list of applications supported by Built.io Flow Enterprise here.

What is the maximum size for object storage in Flow Store and Account Store?

The maximum data size for a single object of in Flow Store and Account Store is 5 KB.

Can I call one workflow from another workflow?

Yes. You can do this by using the the ‘Run Flow’ action. Learn how to do it.

Can I build my own actions using workflow?

Yes. You can build your own actions for a particular service using ‘Custom Action’ builder. Click here to know more about it. 

How can I add a custom code to perform specific operations on the inputs?

You can use either ‘Inline Expression’ block or ‘Node.js’ block to apply custom codes on the specific inputs.


How to use AND operator to set up a condition?

You can use AND operator when you wish to the flow to proceed only if all the specified conditions are met. Click here to know how to set up multiple conditions using ‘AND’ operator.

How to use OR operator to set up a condition?

You can use OR operator when you wish to the flow to proceed if any of the specified condition is met. Click here to know how to set up multiple conditions using ‘OR’ operator.

How to define multiple conditions that work like ‘If-Else’ statement?

You can use Switch action to define multiple possible execution paths for your workflow. With Switch action, you can add one or more cases. Each case contains one or more conditions and a next step that will be performed if the defined conditions are met. The action also includes a ‘Default’ block that specifies the action to be executed if none of the condition is met. Click here to know more about using Switch statement in your workflow.

Plans and Pricing

Where can I view the plans/pricing information about Built.io Flow Enterprise?

You can view the pricing of the various plans offered by Built.io Flow Enterprise on the Plans page. For custom plans, write to us about your requirement at support-workflow@built.io. Our sales representative will get in touch with you with all the required details.

What features are available in all plans?

All plans include common functionalities such as a visual debug panel, loops, branching, access to all actions and more.

Do my workflows and triggers get deleted from my account if my plan expires?

No, none of the workflows or triggers of your account will be deleted; however, they will stay disabled till the plan is renewed. 

How will I know when I am running low on credits?

If the credits usage of your account reaches 80% of the total credits allocated, a notification appears on your dashboard and an email alert is sent to your registered email ID stating the same. You can choose to upgrade and replenish your credits at any time.

Do my unused credits for this month get carry forward to next month?

No. Your credits do not get carry forward to next month. However, they will be reset on a monthly basis.


What are default roles and how they are different from custom roles?

Default Roles: Built.io Flow Enterprise provides three predefined roles by default. Each role has specific permissions (e.g., manage users, payments, roles, etc.) which cannot be modified and the default roles cannot be deleted from an organization.

 - Admin: This role has permissions to create and manage the users, roles, and projects within the organization.

 - Billing Manager: This role has permissions to manage plans and payment information of your organization.

 - Developer: This role has permissions to manage all projects of your organization.  

Custom Roles: The organization owner or Admin users can create a custom role in an organization. For custom roles, the scope of the permissions is limited to accessing Projects. This means the owner/admin can specify which projects are accessible to this role. Custom roles cannot have access to billing or organization settings.

Can I use my Built.io Flow account plan for organizations?

No. Your organization is independent from your personal Built.io Flow account, and hence would need an individual plan.

If I leave an organization or am removed from an organization, can I still see the workflows or projects created by me/shared with me in the organization?

No. once you leave an organization or have been removed from an organization, you can not see any of the resources (including the ones shared with you or created by you) of an organization.


How can I delete my project?

To delete a project, follow the steps given below:

Step 1: In your organization, locate the project you want to delete.

Step 2: Click on the vertical ellipsis icon (or three tiny dots) in the top-right corner of your project, and click on ‘Delete’.

Can I share my project with other users?

No. The feature is not available currently. 

I am unable to create a project with a project name ‘default’. Please help.

In your organization, a system-generated ‘default’ project is already available. Consequently, you cannot create another project with the same name. 

I am unable to create a project in my organization. What could be the issue?

This could be due to one of the following reasons:

1. You have been assigned a ‘Billing manager’ role. This role does not have access to create a project.

2. You have been assigned a ‘custom role’. Users with custom role cannot create a project.

3. You do not have the required permission to create projects in the organization.

Can a user with custom role create, update, or delete a project?

No. A user with custom role cannot create a new project, nor can he update or delete the accessible projects.

Audit Logs

Who can view the audit log screen?

Every user can view his or her personal account-level audit log. However, organization-level audit log can be accessed only by the organization owner and admin.

Single Sign-On

What are the prerequisites to enable SSO for an organization?

To enable SSO for an organization:

- You must be the owner or admin of the organization

- You must have access to the identity provider settings

Which IdPs are compatible with Built.io Flow Enterprise SSO?

Built.io Flow Enterprise uses Security Assertion Markup Language 2.0 (SAML 2.0) for SSO and is compatible with any IdP that supports SAML 2.0.

From where do I get the ‘Single Sign-On URL’?

You will get the Single Sign-On URL from your IdP, once you have set up the Built.io Flow Enterprise app in your IdP.

As a user, how do I sign-in to SSO-enabled organization?

Log on to Built.io Flow Enterprise and click on the ‘SSO Sign In’ button. You will be redirected to your IdP sign-in page. Provide your Idp credentials to sign-in to Built.io Flow Enterprise. In case you do not have your IdP credentials, contact your organization admin or owner.